When will my order ship?
Because our personalized jewelry is made-to-order just for you, expect your item to ship within 10-14 business days. A business day is considered any day of the week that is not a Saturday, Sunday, or on a holiday. When your order ships, we'll send out an email along with a tracking number. We use USPS for shipping.
What delivery options are there?
When your order ships (usually 10-14 business days after it is placed), delivery time depends on which shipping method you choose at checkout:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Can you explain the estimated delivery date?
This refers to the estimated delivery date on our product pages. We use necessary manufacturing & processing time (10-14 business days) with the standard shipping rate (5-7 business days) to calculate this estimate. External situations that may delay delivery, (such as severe weather, natural disasters, unexpected transit issues, etc.) are not factored in.
Please Note: calculated delivery dates are estimates, not guarantees. When your order ships, please use the included tracking number to receive the most accurate information on your delivery.
Do you offer free shipping?
Absolutely! All orders receive standard free shipping. You can also choose expedited shipping or overnight shipping at an additional cost.
What about returns?
You'll find information on that here
HanaLaura reserves the right amend this policy at any time. Notification of any changes will be published on this page.